Another healthcare marketing resource by Vividus

How to Respond to Negative & Fake Reviews

85% of consumers trust online reviews, star ratings and customer comments as much as personal recommendations.

Online business directories and review sites such as Google My Business are trusted by millions of people researching products and services online.

But what can you do about negative or fake reviews?

A Harvard Business Review study found that when businesses respond to customer reviews their online ratings increase. Read our guide to learn how to respond to negative and fake reviews and discover insights on how to handle reviews that could harm your brand.